CMSC243: Assignment 10: User Manual, Changeover
You will submit the paper, Lastname_Firstname_manual.docx in Blackboard
under assignments.
Continuing Case: Online Tutors, Inc.
Online Tutors, Inc. provides Online tutoring. They are doing well with
scheduled tutoring sessions, but would like to offer on demand tutoring in
addition.
Online Tutors’ president, Mary Montgomery, sent a letter to IT consultant,
Julie Martin, to help develop the system for the new services. During the
project, Julie will work closely with Ryan Lewis, who manages Online
operations. You, as an intern will assist Julie. You are eager for the chance to
make a good impression in your first professional job.
Background
The team has finished work on system architecture issues, and their system
design specification was approved.
Now they ready to address system implementation tasks, including quality
assurance, structure charts, testing, training, data conversion, system
changeover, and post-implementation evaluation.
Tasks
Create a professional looking document to address the issues noted below.
Be sure that you have corrected all spelling and grammar errors and clearly
label all sections of the report.
1. You have been asked to contribute to the user manual for the new system. It
was suggested that you include a section of frequently asked questions
(FAQs), which you also could include in the Online documentation. Prepare
10 FAQs and answers for use in the context-sensitive Help Screens. You
should include five questions for the end user, and five questions for
employees.
2. Suggest a changeover method for the new system and provide specific
reasons to support your choice. Give details on how you would implement
the changeover.
Example: Patient Portal: Assignment
Requirements:
The score will be zero if you are not met any of the following requirements:
Submit the Assignment as a Word Document.
There is a heading with your name and description of the assignment at
the top.
The assignment addresses the request from Mary Montgomery.
Item Points
Label every section of the assignment clearly. 3
Layout is clear and easy to read. 3
There are no spelling or grammar errors. 4
You have included 5 good questions and answers for parents that
pertain to the new features.
10
You have included 5 good questions and answers for employees
that pertain to the new features.
10
You suggest a changeover method for the new system and
provide specific reasons to support your choice.
10
You give at least 4 details on how you would implement the
changeover.
10